Dinoproxy

Refund & Replacement Policy

We stand behind our proxy quality. If any IP fails to meet standards, we handle it right away.

Replacement Commitment

At Dinoproxy, we believe you should only pay for what truly works, reliable proxies. That's why we offer a comprehensive 30-day replacement guarantee.

  • ✓If any IP fails to meet quality standards, we replace it immediately at no cost.
  • ✓For unused package portions, we provide account credit.
  • ✓All replacement requests are processed within 24 hours.

How to Request a Replacement

  1. Check eligibility
    Make sure your transaction is within the 30-day guarantee period.
  2. Contact support
    Email support@dinoproxy.io with your order details and the specific IPs to replace.
  3. Get a replacement
    Our team will verify and issue replacement IPs or credit within 24 hours.

Refund Conditions

Refunds apply under the following conditions:

  • ✓Request submitted within 30 days of purchase.
  • ✓Less than 50% of purchased IPs or bandwidth used.
  • ✓The issue is verifiable on our side.

Questions?

If you have any questions about our refund or replacement policy, please contact our support team at support@dinoproxy.io or visit the Contact.

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